1. Acceptance of These Terms
When you open the SkymerCourt website, submit a contact form, write to support@saimercourt.buzz, call +13375928939 or take up any of the works described on the site, you enter into an arrangement governed by these Terms of Service. If you do not accept one of the clauses below, we ask that you do not place an enquiry and do not use the booking form. Merely reading a page of general tree care information does not create a binding contract, and you are always free to close the site and walk away. Where a clause is meant to bind only those who go on to place paid work, the clause says so clearly, so that a casual reader is never caught by a duty they did not reasonably expect. These terms form a single plain text you can read from start to finish.
2. The Working Party
The service that carries out the tree care described on these pages is Sky Blue Arboriculture Limited, a company with its office at Rm A UNIT A14 11/F THE WILLIAM INDL BLDG, 23-25 NG FONG ST, San Po Kong, Hong Kong (HK). The developer SkymerCourt maintains the technical workings of the website, but Sky Blue Arboriculture Limited is the party who accepts your survey requests, provides the quotes and is responsible for the work your crew performs at your site. This separation matters. If your question concerns the way a page looks or behaves, the developer SkymerCourt is a fair first stop through our shared support address. If your question concerns the quality, scheduling or price of tree work, the address for your enquiry is the company office at Sky Blue Arboriculture Limited and the phone line +13375928939.
3. Who May Use the Site
The website is written for people aged eighteen years or over who own or manage land, hold a role at an estate, represent a municipality, or act for an organisation that needs tree care. By using the site you confirm that you have the legal power to act on behalf of any organisation you represent, or that you are the owner of the trees in question. You also confirm that the contact details you provide are true and that you are not using a false name to conceal your identity. The site is not intended for children, and we ask that younger visitors read these pages under the guidance of a responsible adult. If a person younger than the applicable age supplies us with details, we will deal with the message with care and will not build a further relationship.
4. Proper Use of the Website
You agree to use the website only for lawful purposes and in a way that does not damage the service, slow it for other visitors, or mislead the crew. You must not attempt to gain unauthorised access to the parts of the site that hold our records, you must not send an automated flood of messages through the contact form, and you must not place content through the form that is abusive, false or designed to cause harm. Safe and caring tree work begins with an honest conversation, so we ask you to describe your site truthfully and to flag anything about the boundary, the neighbouring trees or the soil that might matter to a safe visit. Misuse of this site can result in us declining an enquiry, and in a serious case we may report the matter to the appropriate authority.
5. Site Content Is Not Personal Advice
The text on these pages is written to explain the kinds of tree care we can provide and to give a clear general picture of how a responsible crew works. That content is public information and good practice guidance, and it is not tailored to your particular tree, soil or legal position. Nothing on the site is a personal estimate, a written inspection, or a substitute for the site-owning decision you make with your own advisers. A final opinion about the safety or health of a specific tree can only follow an actual visit with a measuring hoop and a record sheet. If you rely on a general paragraph from this site to decide about a particular canopy, you do so at your own judgement, and we encourage you to book a survey for a firm answer.
6. Booking a Survey
You book a survey by completing the contact form, by email to support@saimercourt.buzz or by calling +13375928939. A booking is only firm once the office confirms a date and a scope with you, since the crew fits each visit around the season, the weather and the needs of earlier clients. When you book you should tell us the location, the rough number of trees, any access limits, the presence of overhead lines and whether the work touches a shared boundary. The confirmation you receive will name a day, a working window and the access the crew expects. That confirmation is your working date. If you need to move it, tell the office as soon as you can under the changes clause below, so another client is not left without a slot.
7. Quotes and Pricing
A survey and a quote are two separate steps. We price each piece of tree work from what the crew actually finds, because no honest crew prices a reduction or a rigged removal without seeing the tree. A written quote you accept will state the work to be carried out, the access to be provided, and the amount you owe, including any stated taxes or charges. A quote is a firm offer and remains open for the period shown on the quote sheet, after which we may need to refresh it if the tree or the season has moved on. Where we give an estimate rather than a fixed quote we say so plainly, and the final figure follows the agreed method of working. Keep the quote sheet safe; it records exactly what both sides agreed to.
8. Acceptance, Deposits and Payment
Work begins when you accept a quote in writing and, where the quote asks for one, a booking deposit is paid. The deposit covers the careful planning of the job and holds your requested slot; it does not change the scope set out in the quote. The balance is due after the work is finished and you have had the chance to walk the site with the crew before they leave. We will tell you the payment methods we accept in the quote sheet and on the invoice. If you do not pay an invoice on its stated terms, we may pause further work and we may recover the amount owed through the ordinary channels. A claim about the work or the invoice must be made promptly and in good faith, and we will treat your concern fairly and in the order it arrives.
9. Access to the Site
A tree crew cannot work without a path in and a place to lay its rig. You agree to provide lawful access at the confirmed time, to make the trees reachable, and to give a reasonable landing area for brush and rigged sections unless the quote states we will work entirely from the crown. Where a gate is locked, we ask that you or a named key holder is on site or that a working access arrangement exists, because a crew that cannot reach the tree cannot start the clock when we expected. If access is refused or is not as we were told, this may affect the price and may count against the working window. Please warn us about steps, weak bridges, tight gates or resident animals before the crew arrives so we can bring the right gear.
10. Scope of the Tree Works
The scope means the agreed list of trees, the agreed reason for the work, and the agreed method, be it a survey, a crown reduction, a rigged sectional removal, a young tree structure pass, root zone care or a storm cleanup. The crew carries out the scope that is written in your accepted quote and does not silently add work that was never discussed. If, on the day, the crew finds something the survey did not show, such as a split stem or a hollow collar that changes the safe route, the lead arborist will stop, explain the situation calmly and agree the way forward before cutting beyond the agreed plan. Any genuine addition is agreed with you first and is reflected in a fair adjustment. Tree work of any kind carries inherent risk, and our method is designed to keep that risk low and open about where it rests.
11. Our Safety Responsibilities
Sky Blue Arboriculture Limited takes responsibility for carrying out tree work in line with current accepted arboricultural practice and the safety rules that apply at the site. The crew brings trained climbers and ground crew, sound equipment such as climbing lines, blocks, rigging and where needed a basket truck, and it plans each lowering so a load is always under control. We set up warning zones around the drop area, we keep the public at a sensible distance, and we manage the site so that our people, your people and any passer-by keep clear of the working canopy. Where the work is affected by weather, wind or a failing plant, we may pause and resume later for safety. If a pause is needed, we will explain it and we will make a fair arrangement to finish safely. A site can always be safe; a rushed site cannot.
12. Your Responsibilities
You are responsible for the accuracy of what you tell us about the site and about the ownership of the trees. You agree that you have the authority to order the work and that no consent from a neighbour, a tenant or a public body is outstanding where the law requires one. You will keep children, pets and unsupervised visitors away from the working area for the whole of the visit. You will make known anything you know that bears on safety, including a buried cable route, a weak boundary wall, an overhanging power line or a tree that has moved in a recent storm. You will provide for the completion the agreed way to pay. If a piece of your information turns out to be wrong and the error causes an extra cost or a missed day, we will discuss it openly and fairly with you rather than hiding it in the small print.
13. Underground and Boundary Services
Before any ground work such as stump grinding, aeration or root care begins, the crew confirms that the working area is clear of buried services such as gas, water, drainage and cabling. Where a service is traced and lies within the working area, we protect it and work around it, and where a run is uncertain we ask you to confirm the route from your own records before we dig or grind. Overhead lines near a crown are approached under strict clearance rules and, where necessary, the crew arranges a line owner shutdown or an exclusion before climbing near the conductor. You agree that we may pause ground or crown work if a hidden service appears if there is any risk, and that we will not guess where a utility lies when the safe alternative is to ask the owner and confirm the plan on paper first.
14. Changes to a Booked Job
Plans change, and we try to be easy to work with when they do. If you need to move or cancel a confirmed survey or work date, please give the office as much notice as you can, and at least a working day where practical, so the slot can go to another client. A job cancelled with very short notice, or left vacant because the crew travelled to a site that was not ready, may attract a modest fee to cover the lost working time and the transport, and this will be stated in your quote sheet in terms you can see at the time. If we have to change a date because of weather or an emergency elsewhere, we will offer you a fair alternative promptly and will not charge for our own need to reschedule. Every change is better talked about than assumed, and both sides will treat the other with tolerance.
15. When We May Decline Work
We reserve the right to decline a particular job, or to stop work midway, where continuing would place a person or a boundary at unreasonable risk, where the requested work would harm a tree beyond reasonable practice, where we cannot secure the access or consent we need, or where the site behaves very differently from how it was described. We also decline work that has been requested dishonestly or that breaks the law. In those cases we will always tell you the reason in plain terms and, where a sound alternative exists, we will suggest it. Declining is not a judgement on you; it is our duty to treat a tree, a life and a boundary properly. If we stop a job for safety after work has begun, we will explain the situation and agree a fair settlement for the part already done, treated openly and without confrontation.
16. Records, Reports and Tags
A working visit leaves a small paper trail on purpose. Before and after each intervention the crew notes the tagged trees, the limbs removed, the cut ends left, and any change to the plan made on the day. This record becomes the report sheet we hand to the manager, and it may include a photograph of a notable tree. The record helps next season to begin calmly, helps a future owner understand what has been done, and helps an insurer or a regulator if the work is ever questioned. You agree that we may hold and use this site record as described in our Privacy Policy, and that the record may name the address at which the work took place. You may ask for a copy of any report we hold about your own work, and we will provide it promptly and courteously.
17. Site Content and Its Copyright
The design, the words, the page layout and the photographs that make up the SkymerCourt site are the property of the developer SkymerCourt and Sky Blue Arboriculture Limited unless another owner is credited beside the item. You may read the site, print a page for your own records and share a link to a page, provided you do not claim the text as your own. You may not copy whole sections of the wording into another site, repackage the layout, reproduce the graphics for a product, or use the text to misrepresent the company. If you would like to reuse a paragraph or an image, ask first through support@saimercourt.buzz and we will generally say yes to a fair and credited use. The tree care guidance on these pages is shared openly, and we protect it lightly but properly.
18. Availability of the Site
We make this site available for the convenience of our clients and readers, and we work to keep it easy to read and quick to load. The site may be briefly unavailable from time to time for maintenance, for an update made with the support of the developer SkymerCourt, or because of an event beyond our reasonable control, such as a failure in a network we rely on. We aim to keep any downtime short and to give notice where we can plan it. Nothing on these pages is a promise that the site will be available at every single moment or free of every error. If a page stops working, tell us at support@saimercourt.buzz and we will mend it, because a broken form and a broken branch are equally worth fixing before anyone gets hurt or lost.
19. Liability and Limits on Damages
Nothing in these terms removes a responsibility that the law does not allow a provider to set aside, and we never ask you to give up a right that cannot lawfully be waived. Where the full extent of the law permits, our total responsibility arising out of a single job, whether in contract, in civil liability or under any other rule, is limited to the amount you paid us for that job, and we are not liable for an indirect or consequential loss such as a lost profit or a lost opportunity that was not a foreseeable result of our work. This limit does not apply to a loss caused by our own wilful act or by a duty we cannot restrict by this clause. Because our work touches boundary walls, paving and neighbour comfort, we always carry appropriate third party liability cover for the class of work we undertake and we will state our cover level on request.
20. Legal and Regulatory Compliance
Where a tree is protected by a tree preservation order, a planning condition, a conservation area rule, a covenant or a similar restriction, you are responsible for securing any consent the authority requires before we start work, and for sharing that written consent with us before the crew climbs. We will work to the protections that apply and will not carry out a restrictive cut without seeing the relevant approval. Because tree care law varies from place to place and can change, the crew keeps itself aware of the rules that apply where it works and will raise a question openly if a requested job appears to sit outside the proper consent. By placing work with us you confirm that you hold the necessary consents or that you will obtain them before the visit, and that you understand an unprotected or improper tree cut can carry its own legal weight.
21. Third Party Resources
A helpful page may point to a partner resource, such as a standards body, a plant health authority or a public tree register. We include such links because the source is usually useful, not because we control the partner or will be answerable for every statement the partner makes. When you leave our pages for a third party, the terms and privacy rules of that third party begin to apply to you. We recommend that you read the relevant statements before you share details there. If you follow an external link and find it broken or pointing somewhere you did not expect, tell us at support@saimercourt.buzz and we will review the link promptly. Our reach over the web is limited, but the ground we stand on is our own and we keep it tidy.
22. How We Treat Your Data
Using the site and placing an enquiry involve the sharing of your personal details with us, and the rules for that sharing sit in our separate Privacy Policy, which you should read together with these terms. In short, the company holds the information needed to answer you and to run a booked set of works safely, it keeps it for only as long as a need remains, it does not sell it, and it passes it only to the service partners who support the site and the booking, always under our control. The developer SkymerCourt supports the technical running of the site and does not build an independent profile of you. Where one clause of these terms and a clause of the Privacy Policy appear to differ, the Privacy Policy holds for the handling of personal data. A question about your data is answered by the company at the contact details below.
23. Governing Law and Disputes
The company is based in Hong Kong (HK), and the general laws of Hong Kong (HK) govern the reading of these terms and any dispute that arises from using this site or placing the services described on it, except where an applicable law of your own area takes priority for a consumer protection matter that cannot be given up. In the first instance we ask that any disagreement is raised with us directly and in good faith at support@saimercourt.buzz or on +13375928939, because most differences of view are settled more kindly around a table than through a wider process. If a dispute cannot be settled amicably, you may raise the matter through the courts that properly have jurisdiction under the rules applying to your situation. Before a formal step, both sides will make a genuine attempt to reach a fair and reasonable answer.
24. Whole Agreement and Waiver
These Terms of Service, together with the quote sheet that you accept for a particular job and our separate Privacy Policy, form the whole of the arrangement between you and the company, replacing any earlier conversation or note on the same subject unless it is set out in writing here. If one clause of these terms is found to be invalid or unenforceable for any reason, the remaining clauses continue in full force and the invalid clause is adjusted only to the smallest extent needed to make it lawful. A delay in acting on a right does not mean the right is surrendered. We may update these terms from time to time to reflect a change in the service, the tools or the law, and we will alter the date near the top of the page when we do, while keeping earlier versions available on request so the picture is never a mystery.
25. Contact Details
These Terms of Service are issued on behalf of the company Sky Blue Arboriculture Limited, whose registered office is Rm A UNIT A14 11/F THE WILLIAM INDL BLDG, 23-25 NG FONG ST, San Po Kong, Hong Kong (HK). You can reach the company by email at support@saimercourt.buzz or by telephone on +13375928939 during business hours. Technical and editorial questions about the website are handled with the support of the developer SkymerCourt through the same support address, and the team will pass your message to the right pair of hands. We answer a genuine enquiry quickly, we treat the words you send us as confidential, and we would rather talk a problem through than let it sit unseen. Thank you for reading these terms and for considering the work of the crew.